Shipping Policy

1. Fulfilment options

Local pickup — free

Collect your order in person at 715 13th Ave S, Great Falls, Montana. We will contact you by your preferred method as soon as the order is packed and ready. You are welcome to call ahead at (406) 799-0812.

Local courier delivery — $5.00

Available in Great Falls and the immediate surrounding area, typically same or next business day. A Montana Peptides courier hand-carries the order to the address on your order and leaves it securely at your door. A photograph of the delivered package is taken at the door as proof of delivery, and you are notified on arrival by your preferred contact method. If your address falls outside our delivery range we will contact you before processing and switch the order to USPS at the posted rate.

USPS shipping — $8.00 flat

A flat $8.00 to all 50 U.S. states, regardless of order size. Tracking is provided on every shipment and sent to you by your preferred contact method.

2. Processing time

Orders are packed and dispatched within one business day of confirmation. Orders placed at a weekend or on a public holiday are processed the next business day. If anything will delay your order we will tell you rather than leave you waiting.

3. Packaging

Every order goes out in plain, unmarked packaging. There is no reference to the contents, and no company branding, on the outside of any parcel. Items are packed to protect them in transit.

Before any order leaves us, the lot number of every vial is recorded against your order number and the packed order is photographed with every seal intact. Those records stay with your order; our Refund & Return Policy explains how they are used.

4. Addresses

We ship to the address exactly as entered on your order, so please check it before submitting. We are not able to redirect a parcel once it is with the carrier. Where an address is incorrect or incomplete and a parcel is returned to us, our Refund & Return Policy applies and re-shipping is charged at the current rate.

5. Delivery times and delays

Transit times are set by the carrier and are outside our control. Once a parcel is scanned in by USPS, its progress is theirs to report. We will always help you chase a delayed shipment and will open a carrier trace where one is warranted.

6. Lost, damaged or missing shipments

If a shipment is confirmed lost in transit by the carrier, or arrives damaged or short, contact us within 7 days of the delivery date with your order number and photographs where relevant. See our Refund & Return Policy for how these are resolved.

Where a carrier or courier records delivery to the address on the order — by tracking scan, or by our courier's delivery photograph — that record is treated as proof of fulfilment.

7. International

We ship within the United States only. We do not ship internationally and cannot accept orders for delivery outside the country.

8. Storage on arrival

Lyophilized material should be received and placed into appropriate storage promptly. Storage conditions after delivery are the purchaser's responsibility. We provide no preparation or usage guidance of any kind — see section 4 of our Terms of Service.